Using the Tandem mobile app
A few quick answers to the questions we hear most about recording on your phone. The app works much like the desktop version, so this covers the mobile-specific bits.
Can I use the app offline?
Yes. The app works offline. If your connection is weak or drops mid-recording, the audio is saved on your device and uploads automatically once you're back online.
What happens if I get a phone call while recording?
An incoming call pauses your recording. That's expected. Recording won't always restart on its own after the call ends, so check the recording status afterwards and resume if you need to.
Can I lock my screen or switch to another app while recording?
Yes. In the Tandem app you can lock your screen or open another app (like your medical record system), and the recording keeps running in the background. This works differently if you use Tandem through your phone's web browser. There, locking the screen or leaving the page stops the recording.
Why can't I find the app in the Play Store?
If your organisation manages your device, your IT settings may limit which apps you can install. Search for Tandem Health, and if it's not there, check with your IT administrator.
Can I record a phone consultation with the app?
No. Your phone's operating system doesn't let apps access the audio of an ongoing call, so Tandem can't capture a phone consultation directly.
Can I use Speech-to-Text (dictation) in the mobile app?
Not yet. Speech-to-Text isn't available on mobile. You can finish your note with dictation in the desktop app once you're back at your computer.
Can I use Trace-to-Transcript in the mobile app?
Not yet. Trace-to-Transcript isn't available on mobile. You can check the sources behind each part of your note in the desktop app once you're back at your computer.
Where's the “?” help button?
Screen space is tight on mobile, so the “?” button isn't shown. You can still reach us: go to Settings → Help & Support, or open Help & Support from the User guide.