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What is the difference between CPS and NPS scores?
What is the difference between CPS and NPS scores?

In this article, we'll explore the fundamental differences between these two metrics

Gert Van Looy avatar
Written by Gert Van Looy
Updated over a year ago

On the dashboard, you have two different key metrics. The first one is the CPS (Candidate Promoter Score), and the other is the NPS (Net Promoter Score).

Example of CPS (candidate promoter score)

Example of NPS (Net promoter score)

You measure both the NPS and the CPS with the question below:
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The main difference between the CPS and the NPS is the calculation method. The NPS is a specific method developed by Bain and Company in 2003. Since then, it has been adopted within several different business fields to measure and track how a particular audience perceives the company.

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