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My first answer rate or completion rate is above 100%, how is that possible?
My first answer rate or completion rate is above 100%, how is that possible?

Are you puzzled by a completion rate that's above 100% in your survey data? In this article, we delve into the possible reasons behind this

Gert Van Looy avatar
Written by Gert Van Looy
Updated over a year ago

If you have gone to the surveys page to get an overview of your data collection, and you see that the first answer rate is over 100% there can be multiple reasons for why this is the case.

The most likely possibility is that your survey is repeatable. Meaning your survey participant is able to take the survey multiple times. This is often how hiring manager surveys are set up.

We calculate the first response rate num_replies / unique_openings * 100 . The keyword here is “unique”. The same respondent will not generate multiple unique_openings for the same survey unless they use incognito or switch devices. However, for repeatable surveys the same respondent will be allowed to answer multiple times.

Click here to learn how to make a survey repeatable

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