1. Go into the surveys page
2. When you enter the surveys page, you see an overview of your data collection for each survey. We measure data collection based on these different parameters.
Key words
Openings: This refers to the number of times the survey link has been opened in your email template.
Replies: This refers to the number of survey participants who have answered at least one question in your survey.
First answer rate: This is the percentage of candidates that opened the survey from your email template and then proceeded to answer at least 1 question, relative to how many times the survey has been opened (replies / openings * 100).
Completions: The number of survey participants who completed the survey.
Completion rate: This is the percentage of candidates that opened the survey relative to the amount of candidates that completed it (completions / openings * 100).
Response rate: How many survey participants have responded to at least one question compared to the amount of e-mail with the survey sent out. Please note that the availability of this metric varies depending on the set-up you have with us.
The most important health metrics are completion rates and response rate. Click here to see the recommended metrics to qualify the data collected as being healthy.