In this article, you can learn more about the way that average scores are calculated.
In the article we will use an example from a 10-point scale question*.
How are scores calculated?
This means, that even though that the overall score is different than the average of the monthly scores, you are still looking at the correct data! Let's look at an example:
The average in the donut chart is an average of all time - and not an average of the monthly averages. This is done to avoid months with fewer replies to have a bigger influence on the average score.
If you have questions about this or your data, please do not hesitate to reach out to us 😃
*The same method is applied for 5-scale and yes/no questions - although yes/no questions are shown in percentages.