Today, faced with an unexpected issue while executing their checklist, a frontline worker in SwipeGuide has no way to quickly and efficiently document and resolve the issue, hurting efficiency and completion rates.
No Task Management: Today, sending a notification via the “report issue” button alerts specified recipients to an issue. Lacking critical task management capabilities, there is no broader context to the issue or any structured way to ensure the challenge has been documented for efficient, effective resolution.
Lack of Context: Today users aren’t able to efficiently document the critical context for an issue. Without critical detail, users result is often time-consuming chat and emails to get clarification and delayed action that can result in downtime and machine failure.
Lack of Escalation: Without the ability to escalate issue automatically, time-sensitive issues can easily be missed, resulting in key issues remaining unaddressed.
Barrier to Continuous Improvement: Without a comprehensive digital record of anomalies and corrective actions, managers cannot identify systemic problems, uncover root-cause issues, or drive continuous improvement.
Dispatch Creation from SwipeGuide Checklist
L2L Dispatch, available now in SwipeGuide, provides instant alerting and task management capabilities, letting frontline workers address issues faster and more effectively from their checklist.
Faster Response: Faced with an unsolvable challenge, a frontline worker can now quickly create a Dispatch directly from the SwipeGuide checklist. Capturing a comprehensive overview of an issue, a Dispatch enables the technician or manager to drive faster resolution and the frontline worker can continue working through their checklist.
Dynamic Workflows with Follow-Ups: More than a simple alert, a Dispatch gives team members the critical context they need to solve an issue; ensures automatic escalation if an issue remains unaddressed, and ensures no critical issue falls through the cracks.
Continuous Improvement: By capturing every issue and corrective action taken, Dispatch provides a complete digital log that enables managers to examine patterns, identify recurring issues, and solve root-cause issues, ensuring continuous improvement.
How to Create a Dispatch from a Checklist
1. Enter the check result and click Create Dispatch
2. Add any required details, such as Production Line, Dispatch Type and Details.
3. Click SUBMIT DISPATCH
4. You will receive a confirmation message once the issue has been reported.
