The Website Widget advises patients of the current live queue length for your surgery, patients will be informed in advance how busy your surgery is prior to calling and therefore gain greater transparency
You can create multiple widgets that can be added to different sections of your website where they can be filtered to display one or all groups
Each widget can display either the Current Longest Wait or the number of Callers in Queue
Widgets can be customised to align with the theme of your surgery's website
Where to Find the Website Widget
The widget can be accessed via the Advanced tab in the Service Delivery Console then select Manage Queue Widgets
Adding a New Widget
On the right-hand side of the screen click Create New Queue Widget button
Designing your Widget
This section enables you to customise the widgets appearance and functionality to suit your surgery
Widget Name (internal use only)
Widget type
Callers in Queue - the total number of patients waiting
Current Longest Wait - the longest time a patient has been waiting
Group to Display - choose which group you want to display, pick from one or all groups
Typography - customise the font colour, font size, icon colour, icon size, corner ratios and the frame
Embedding the Widget
Once you have finalised your widget you will see a Generate Code button, select Copy Code and paste the code into your website's editor or HTML source
Amending your Widget
You can amend your widget at any time by clicking the pencil icon in your widget list
The code will only need to be generated and embedded once per widget, any changes will update once you have clicked save where you will then receive the message below to notify that your changes are live
Website Widget Examples:
To lean more, visit the Surgery Connect Academy to take our Tracking Your Queue With the Website Widget Course