Select your template in the WhatsApp Manager to check its status.
Fin out how this works here.
💡 Template rejected? Here's what you can do.
Step-by-step instructions:
Go to the WhatsApp Manager
Hover your mouse over the area marked in the screenshot
Click on Account Features
Click on Message Templates
Now you can see an overview of your templates, check the status and see the reason for a rejected template.
This is what the status of your WhatsApp template means 👇
Status | Meaning |
In Review | Indicates that the template is still under review. This can take up to 24 hours. |
Rejected | The template has been rejected during META's review process or violates one or more policy rules. See Appeals. |
Active - Quality pending | The template has yet to receive quality feedback from customers. Message templates with this status can still be sent out. See Quality Rating. |
Active - High Quality | The template has received little to no negative customer feedback. Message templates with this status can be sent to customers. See Quality Rating. |
Active - Medium Quality | The template has received negative feedback from multiple customers and may soon be paused or disabled. Message templates with this status can be sent to customers. See Quality Rating. |
Active - Low Quality | The template has received negative feedback from multiple customers. Message templates with this status can be sent to customers but are in danger of being paused or disabled, so we recommend that you address the issues that customers are reporting asap. See Quality Rating. |
Paused | The template has been paused due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. See Template Pausing. |
Disabled | The template has been disabled due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. |
Appeal Requested | Indicates that an appeal has been requested. See Appeals. |