Skip to main content
All CollectionsFacebook
I am not receiving Facebook messages
I am not receiving Facebook messages

To retrieve Facebook messages in your inbox (after a connection error), reconnect Superchat with Facebook.

Support Superchat avatar
Written by Support Superchat
Updated over a year ago

[ADD VIDEO]

Step-by-step guide:

  1. Open your private Facebook profile

  2. Go to your Settings, navigate to Business Integrations

  3. Click on "view and edit" for Superchat

  4. Tick all access permissions and select the corresponding Facebook page

  5. Now go to Superchat

  6. Proceed to your Settings

  7. Navigate to Inboxes

  8. Add Facebook again (do not delete!) to refresh the access permissions

Did this answer your question?