To keep a high quality among all WhatsApp accounts on the DSGVO compliant WhatsApp Business API, META has some (commercial) guidelines that users and their accounts have to comply with.
Sometimes this results in incorrect restrictions, against which a re-verification has to be submitted from the customer side to get the blocked WhatsApp account live again.
You can request this review via your account quality here.
Instructions for direct link
If you want to submit a Meta appeal by navigating from this link, you can follow the instructions below:
Click on View my accounts.
Select the relevant Business Portfolio that you would like to submit the appeal from.
Scroll to the bottom of the page.
Select the correct WhatsApp account.
Click on View details in Business Support Home.
Click on Request review.
Instructions from Meta Business Suite
Alternatively, if you are already in your Meta Business Suite and want to submit an appeal, you can follow the instructions below.
Select your account in the Meta Business Suite.
Select which Business portfolio you would like to submit the appeal from.
In that selected portfolio, click on WhatsApp accounts.
From there, select the relevant WhatsApp Account, scroll to the bottom and select WhatsApp Manager.
Under the Account Restricted section, click on View details in Business Support Home.
Then click Request review.
