Introduction
In this article, we explain how you can automatically add new contacts from Shopify to Superchat.
Video Tutorial
Step-by-step Explanation
Create a new Zap in Zapier (alternatively in Make).
Select New Customer in Shopify as trigger.
Find a Contact in Superchat is the second step of the Zap:
Select Phone number under Field.
Select Phone from step 1 - Shopify as the value.
Select Yes in the Field "Should this step be considered a "success" when nothing is found."
Create 2 paths.
Now select Update Contact in Superchat in the left path. This path is executed if the contact already exists in Superchat and overwrites the name.
Select the ID from Step 2 Find a Contact in Superchat as the Contact ID.
Select the first name from Shopify as the first name.
Select the last name from Shopify as the last name.
Next, select Create Contact in Superchat in the right path. This path is executed if the contact does not yet exist in Superchat. It will be newly created.
Select the first name from Shopify as the first name.
Select the last name from Shopify as the last name.
Select the phone number from Shopify as the Phone Number.
Publish the Zap. Now contacts are automatically created in Superchat when a new customer is created in Shopify.
Next step
Next, we recommend the following article to create a Zap that automatically sends a tracking link via WhatsApp when an order has been processed in Shopify.
Personal Consultation & Setup
Seeking assistance to optimise your Superchat processes and ensure everything is professionally set up? Our experts are happy to assess your current procedures and deliver tailored solutions, enabling you to make the most of Superchat’s features.
Simply contact our support team by clicking on the question mark in the top right of Superchat and selecting “Contact Support” to arrange a paid consultation.
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