Superchat

In this article, we explain how you can automatically add new contacts from Shopify to Superchat.

Create a new Zap in Zapier (alternatively in Make). ​

Select New Customer in Shopify as trigger. ​

Find a Contact in Superchat is the second step of the Zap: ​

1. Select Phone number under Field.
2. Select Phone from step 1 - Shopify as the value.
3. Select Yes in the Field "Should this step be considered a "success" when nothing is found." ​

1. The left one should only be continued if 2. Zap search was found status = (Boolean) is true (contact already exists in Superchat). ​
 
 
2. The other should only be continued if 2. Zap search was found status = (Boolean) is false (contact does not yet exist).

Now select Update Contact in Superchat in the left path. This path is executed if the contact already exists in Superchat and overwrites the name. ​

1. Select the ID from Step 2 Find a Contact in Superchat as the Contact ID.
2. Select the first name from Shopify as the first name.
3. Select the last name from Shopify as the last name. ​

Next, select Create Contact in Superchat in the right path. This path is executed if the contact does not yet exist in Superchat. It will be newly created. ​

1. Select the first name from Shopify as the first name.
2. Select the last name from Shopify as the last name.
3. Select the phone number from Shopify as the Phone Number. ​

Publish the Zap. Now contacts are automatically created in Superchat when a new customer is created in Shopify.

1. Create a new Zap in Zapier (alternatively in Make). ​
2. Select New Customer in Shopify as trigger. ​
3. Find a Contact in Superchat is the second step of the Zap: ​
 
 1. Select Phone number under Field.
 2. Select Phone from step 1 - Shopify as the value.
 3. Select Yes in the Field "Should this step be considered a "success" when nothing is found." ​
4. Create 2 paths. ​
 1. The left one should only be continued if 2. Zap search was found status = (Boolean) is true (contact already exists in Superchat). ​
 
 
 2. The other should only be continued if 2. Zap search was found status = (Boolean) is false (contact does not yet exist).
 
 
5. Now select Update Contact in Superchat in the left path. This path is executed if the contact already exists in Superchat and overwrites the name. ​
 
 1. Select the ID from Step 2 Find a Contact in Superchat as the Contact ID.
 2. Select the first name from Shopify as the first name.
 3. Select the last name from Shopify as the last name. ​
6. Next, select Create Contact in Superchat in the right path. This path is executed if the contact does not yet exist in Superchat. It will be newly created. ​
 
 
 1. Select the first name from Shopify as the first name.
 2. Select the last name from Shopify as the last name.
 3. Select the phone number from Shopify as the Phone Number. ​
7. Publish the Zap. Now contacts are automatically created in Superchat when a new customer is created in Shopify.

Next, we recommend the following article to create a Zap that automatically sends a tracking link via WhatsApp when an order has been processed in Shopify.

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Link Superchat with Shopify. Automatically synchronize contacts. Guide on Shopify integration.

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