With the help of variables you can design your WhatsApp templates in an overall, general way and still flexibly adjust them to fit an individual need or personalize the message for your customers. Below you will find an overview of all non-user-defined variables within Superchat.
Overview 🚀
Variable: Name of the variable as it is displayed in Superchat when a template is created.
Value: Code that lies under the variable: ##{{ example }}
Text: Text that is automatically inserted into the module after it has been sent.
Variable | Value | Text |
first name | ##{{ firstName }} | first name of contact the message is going out to |
last name | ##{{ lastName }} | last name of contact the message is going out to |
review URL | ##{{ reviewURL }} | individual review link (tracking link) |
company name | ##{{ companyName }} | your company name (Business Settings > General) |
current user | ##{{ currentUserFullName }} | full name of user currently logged in |
current user - first name | ##{{ currentUserFirstName }} | first name of user currently logged in |
current user - last name | ##{{ currentUserLastName }} | last name of user currently logged in |
informal greeting | ##{{ informalGreeting }} | Hello Mr/Ms + contact's last name |
formal greeting | ##{{ formalGreeting }} | Dear Mr/Ms + contact's last name
Dear Sirs and Madams |
💡 User-defined contact attributes can also be integrated as variables in templates. In this case, the value that is stored for the respective contact for the created attribute is inserted as text.