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Best Practices: Individualize your Webchat
Best Practices: Individualize your Webchat

Individualise your webchat using the Superchat Web Widget SDK

Fabian Wernecke avatar
Written by Fabian Wernecke
Updated over 8 months ago


Webchat-Setup

Our Webchat allows your website visitors to be forwarded directly to your communication channels. Using a QR code, they can communicate with you directly via WhatsApp, Facebook or the live chat, for example.

If you have not yet set up the Webchat, you can find instructions here:

Individualise your Webchat

Especially for larger companies, it can be important to customize the Webchat.

You need a certain level of IT knowledge to customize the Webchat. Unfortunately, we do not offer individual support for this.

If you want full control over the Webchat, our Web Widget SDK is the right choice for you. This gives you the following advantages:

  • Show/hide the widget automatically

  • Send context when web visitors open the widget and send a message (e.g. transfer information from where the web visitor is messaging)

In this video, Tobi shows you what is possible with the Superchat Widget SDK:

Set up Web Widget SDK

You have understood what the Web Widget SDK is all about and would like to use it? Then take a look at the following link:


Exchange ideas with experts from your industry in our community. This is the best place to gather initial ideas, especially at the beginning:

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