Step-by-step guide:
First login to Superchat
You are now in your Inbox
Click on your initials in the upper right corner to open the Settings
Navigate to Reviews on the left side
Select a Profile and click on Review templates at the top of the page
Here you can set a custom Review invitation as well as a Review reminder.
You can find out exactly how to do that here. 👇
Create a review invitation
In Superchat, you can write a personalized template to ask your contacts for a review. Both the subject and the template content can be customized.
Subject: Only if the template is sent as an email, the text entered here will appear as the subject.
Template content: Basically, you can write whatever you want here. We would advise you to use text variables as placeholders that will be automatically filled by Superchat.
Set review reminder
Automatically remind your contacts if you haven't received a review within the first 48 hours of sending the Review invitation.
Switch on the function first (right)
Customize subject and template content as you like.
💡 Tip: Use text variables as placeholders that will be filled automatically.