Step-by-Step Instructions:
Open Settings in the top right corner of Superchat.
Select the inbox you want to connect to your Instagram profile.
Add Instagram Direct Messages as a channel:
If no channels are connected yet, click directly on “Instagram Direct Messages”.
If a channel already exists, click “Add another channel” and select Instagram Direct Messages.
Click Connect.
Log in with the Facebook account that manages your Facebook page(s) and the connected Instagram accounts.
Click Continue.
Select the Facebook page(s) you want to connect to Superchat and click Continue.
Select the corresponding Business Manager and click Continue.
Choose the Instagram account(s) you want to link and click Continue.
Select the Instagram account again to confirm.
Click Got it to continue.
Select the relevant Facebook page(s) once more to finalize the connection.
Click Finish.
✅ You're all set! Instagram Direct Messages are now successfully connected to Superchat.
☝️ Important! In the last step, do not remove any already linked Facebook Pages.
Instead, make sure to keep all pages checked that:
should be connected with Superchat
whose Instagram accounts should be connected with Superchat
Edit previous settings
If you want to link an Instagram account to Superchat that belongs to a different Business Portfolio or is connected to a different Facebook Page than the one previously selected, you can click on Edit previous settings when adding the new account.
Exchange ideas with experts from your industry in our community. This is the best place to gather initial ideas, especially at the beginning:
Join our community here: Superchat Community