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What is a Conversation?

What is a Conversation, Chat, and Messages.

Fabian Ristedt avatar
Written by Fabian Ristedt
Updated over 8 months ago

At Superchat, a conversation is the exchange of messages between you and your customers within a 24-hour period through a messaging channel. Once you contact a customer with a template and receive a response or are contacted, a 24-hour window opens during which you can send as many messages as you like. After the 24-hour period expires, the conversation ends, and you would need to contact the customers again using a template.

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