Self Exclusion
Self-exclusion is a voluntary and proactive step you can take to pause your gambling activities for a set period. This decision is designed to support you in managing your gambling by preventing access to your account.
Once you initiate self-exclusion, please be aware that it is a firm commitment for the chosen duration, and it cannot be reversed. We're here to support you every step of the way on your journey towards healthier gambling habits.
Understanding the Impact of Self-Exclusion
When you choose to self-exclude, we prioritise your well-being with the following steps:
Account Suspension: Your account will be temporarily suspended. You won't be able to log in or place bets during the exclusion period.
Balance Management: You can withdraw any remaining balance. Alternatively, it can be securely held until the exclusion period ends, in accordance with our Terms and Conditions.
Marketing Communications: To support your break from gambling, you will be automatically removed from all marketing communications. This may take time for this change to take effect.
Blocking Software: To further assist in managing your access to gambling sites, software options are available here.
Support Services: We encourage you to explore counseling and support services available here for additional guidance and support.
Additionally, we recommend considering extending your self-exclusion to include any other remote gambling operators you use. Registering with GAMSTOP can enhance your network of support during this period by blocking you from accessing gambling websites and apps run by companies licensed in Great Britain. For more information and to register, visit https://www.gamstop.co.uk/
Your well-being is important to us, and we are here to support your decision towards a healthier gaming experience.