Your Guide to Essential Safer Gambling Tools
SportsBroker takes your safety very seriously and is here to support you if you encounter gambling difficulties. The last thing we want is for gambling to adversely affect your life, which is why we give you access to a wide range of essential Safer Gambling tools.
Customer Support Team
Our Customer Support Team is here to listen to you, discuss your level of play, give support and help you use these tools which are designed to help you stay in control of your gambling. You can contact them via our HelpDesk within the app.
Important things to consider when managing your Gambling
Set a budget and stick to it, can you afford to lose your stake?
Take regular breaks or set a personal alarm
Gambling should be for fun and should not be used as a source of income.
Put your daily life, family, friends and responsibilities before gambling.
Never rely on gambling to pay back outstanding debts.
Set a realistic deposit limit on your account.
Under the influence of alcohol or other substances or in recovery? Don't gamble.
Don’t rely on gambling as a daily routine, have alternative interests outside of SportsBroker, not just gambling.
Contact a gambling charity for help with gambling safely and dealing with gambling problems. We’ve included some useful organisations below.
How to set Deposit Limits
Want to limit how much you can deposit in a set time frame? You can quickly and easily set a daily, weekly or monthly deposit limit whenever you wish. Any decreases in your limit that you make will be immediately applied to your account. For your safety, a 24-hour cooling-off period comes into play for any increases you wish to make in your limits. Simply click here to set a limit.
Please note, where multiple financial limits have been set, SportsBroker will apply the lowest limit to your account.
Here is an example of how it works:
Set a daily limit of £20.00 and SportsBroker will block any deposits that exceed this amount in a 24-hour period.
Set a weekly limit for an amount and the same applies but over a period of 7 days.
Set a monthly limit and this refers back to the same date of the previous month. If that date doesn’t exist in the previous month (eg, 31st) then it will be calculated from the 1st of the next month.
Lowest limit If you set simultaneous time frames, for example a daily deposit limit and a weekly limit, the lowest limit will always apply. For example, if you have a daily deposit limit of £10 and a weekly deposit limit of £100 and both are set, then the maximum you are allowed to deposit is £10 per day and £70 per week.
Because we calculate backwards from when you attempt to make a deposit, our deposit limits ensure that you can’t exceed the daily, weekly or monthly deposit limits you set.
How to set a Time-Out
Decided you’d like to take a time-out from SportsBroker? This can be easily done by simply locking your account for any time between one day and six weeks. Here’s how to set a time-out within your SportsBroker account:
1. Head to Gambling Controls from the side navigation.
2. Select Time-Out and choose the duration from the drop down box.
3. Click Confirm and your account will be placed into Time-Out for the duration selected.
4. During your Time-Out you will be able to access your SportsBroker to withdraw any available balance. but you will be blocked from depositing or making any bets.
5. Your account will unlock automatically at the end of your Time-Out.
If you want to take a break for longer than 6 weeks, please review the Self exclusion section below or contact Customer Support.
Self exclusion
If gambling with SportsBroker is having a negative impact on you, your life or finances, and you want to stop entirely, you can block your access to SportsBroker by self-excluding. You can do this via our Customer Support Team or online.
There are several things you need to be aware of before you self exclude from your SportsBroker account:
Your SportsBroker account will be closed for a minimum of 6 months and up to 5 years.
Once you have self-excluded, you will only be able to access your account to withdraw any available funds.
If you feel in control of your gambling after your period of self-exclusion, you must contact our Customer Support Team to discuss unblocking your account. A cooling-off period will apply to enable you to consider your decision to reopen your account.
If you don’t update us with any personal information or you try to open new SportsBroker accounts, we won’t be liable for subsequent decisions to gamble. Any deposits and winnings or losses will stand, any unspent balance will be returned and your account will be immediately closed. SportsBroker has measures in place to detect and close any new accounts.
Once you request to self-exclude, SportsBroker will remove you from any marketing communications within 24 hours.
To Block Access Online simply click here and follow the instructions.
To Block Access via our Customer Support Team using our HelpDesk, click here. They will explain all the options, talk you through the process, self-exclude you from your account and opt out of receiving any future marketing material.
To Block Access via GAMSTOP - To find out more and to sign up with GAMSTOP click here
We also recommend that once you have self-excluded, you also do the following:
Block access to any accounts you may have with other betting companies.
Delete the SportsBroker app from all your devices.
How to close your account
You can permanently close your SportsBroker account at any time. It’s a quick and simple process that you can initiate by clicking the button below or by emailing accountclosure@sportsbroker.com.
Talk to Gambling Charities
Having trouble controlling your gambling or worried that a friend or member of your family might be experiencing gambling problems? Worried gambling is having an impact on your, or their, life? Gambling Charities are understanding and offer a wealth of practical advice.
GamCare National Gambling Helpline 0808 8020 133 calls are free 24/7 or click here.
Gamblers Anonymous Click here.
BeGambleAware Click here.
Gambling Therapy (For alternative languages other than English) Click here.
Gambling is for over 18s only
SportsBroker takes gambling very seriously and reminds you that in the UK, it is illegal for anyone under 18 years of age to gamble. Therefore, please be aware of the following:
We will undertake a search with a third party to verify that you are 18 or over.
We reserve the right to ask for proof of age from any customer and to perform checks to verify the information you provide.
Your account may be suspended and funds withheld until we receive proper proof of age.
To prevent potential misuse, we advise you to keep your login details safe and do not share with anyone.
Click here for full details of our Account and Age Verification process.
How to protect your devices
There are additional measures you may wish to take to prevent your devices from accessing SportsBroker and other internet gambling sites.
These are examples of gambling-specific blocking software – please note there may be fees for this software:
BetBlocker Click here
Gamban Click here
Gamblock Click here
How to add parental controls
If you’re a parent or guardian who wants to monitor or restrict Internet access, you could use third-party filtering software for extra peace of mind and protection:
NetNanny – #1 parental control app that protects children from inappropriate material. Click here.
DISCLAIMERS:
SportsBroker is providing links to other websites owned by third parties.
The content of such third party sites is not within our control, and we cannot and won't take responsibility for the information or content thereon.
Links to such third party sites are not to be taken as an endorsement by SportsBroker of the third party site, or any products promoted, offered or sold on the third party site.
In addition, SportsBroker won't be held responsible for the performance or quality of the third party software recommended on this page.