In Spond, group admins can invite you to events that require a fee to attend, and they can also create payment requests for these events. To be able to make payments to events or payment requests, you need to add a payment method.
How to pay and add a payment method
You can only add a payment method if you've received a payment request or have been invited to an event with a registration fee. When you register the payment method to complete the transaction, you can choose whether you want to save the information for future use.
⚠️ NOTE!
We will never store your card details. Payments are handled by our payment processing partner Stripe, which has the highest PCI certification. Read more about payment methods here.
How to add a payment method and pay a payment request
How to add a payment method and pay a payment request
App:
Open the app
Go to the payment request and select go to payment, or select join in the event
A window with the amount to be paid will appear, select pay by card, Apple Pay (iPhone) or Google Play (Android)
If you choose card payment, you enter your card information, and you also have the option to select whether the payment card details should be retained for future payments.
If you choose Apple Pay or Google Pay, follow the instructions on the screen
Confirm with BankID
Web:
Log in to your Spond profile here
Go to the payment request and select pay, or select accept in the event
A window with the amount to be paid will appear, select Pay by card
Enter card information, you also have the option to choose whether the payment card should be remembered for the next payment.
Confirm with BankID
Receipt for payment
When a payment is completed, a receipt is generated that contains various information about the payment such as payment ID, as well as contact information for the person who has received the payment
How to find a receipt for a payment
How to find a receipt for a payment
App:
Open the app
Select your profile picture
Payment
Payment history
Select the payment in question to open a receipt
Web:
Log in to your Spond profile here
Select your profile picture
Payment
Executed payments
Select the payment in question to open a receipt
How do I delete a payment method?
You can delete saved payment methods at any time.
How to delete a payment method
How to delete a payment method
Log in to your Spond profile
Click on your profile picture
Select Payment
Under payment methods, select delete on the payment method you want to delete
Frequently asked questions
How do I change the payment method I have entered?
How do I change the payment method I have entered?
It's not possible to change a payment method you've already entered. You can delete it and enter a new one the next time you are sent a payment request.
What payment methods does Spond support?
What payment methods does Spond support?
We support Visa, MasterCard and Amex.
I'm having trouble making a payment, what's wrong?
I'm having trouble making a payment, what's wrong?
There may be several reasons why your payment is not processing:
Your payment card has expired
Incorrect card number is entered
Problems with your card issuer
Failed 3D verification or Bank ID verification
I get the error message 'The payment could not be processed, you've probably entered the wrong card number', but I know I have entered the correct card number. What do I do?
I get the error message 'The payment could not be processed, you've probably entered the wrong card number', but I know I have entered the correct card number. What do I do?
This error message usually means that the recipient's payment method hasn't been verified and therefore can't receive payments. If this is the case, the club that sent the payment must verify its payment account. You can contact the admin of the group to resolve the issue.
What can I do if I have technical problems paying?
What can I do if I have technical problems paying?
In case of payment problems, we recommend trying the following:
Check if it works to pay via the web version: Login here with the same username and password you use in the app
Try different browsers
Check if it works to pay if you switch off wifi and are on 4G/5G at the moment
If the card is stored in Spond, remove it and insert manually.
Try a different card