Terms & Conditions
Our general terms and conditions apply to everyone who rents or shares a car via SnappCar. You accept these terms when registering and when making a booking through our website or app.
We recommend reading the terms carefully so you understand your rights and obligations.
👉 View the Terms & Conditions
SnappCar’s Role as a Platform
SnappCar is a digital platform that enables car sharing between individuals. We facilitate the booking, but we are not a legal party to the rental agreement between renter and owner.
The insurance agreement is also made directly between renter, owner, and insurer. SnappCar is not a contractual party in this.
Fines & Cancellations
When booking a car, you agree to our fines and cancellation policy. This includes:
When cancellation fees apply
What fines may be charged for rule violations
👉 View the Fines and Cancellation Policy
Complaints or Conflicts
Do you have a conflict with a renter or owner? Try to resolve it together first via Messages in the app or website.
If that doesn’t work, you can submit the issue to SnappCar. We mediate fairly and consider both sides. Be sure to read the terms and insurance conditions beforehand to understand what is and isn’t covered.
Privacy
SnappCar values your privacy. We’re happy to explain how we handle personal data.
👉 Read our Privacy & Cookie Policy