Below you’ll find SnappCar’s fine policy. This policy is part of the SnappCar Terms & Conditions and applies to all transactions and rental agreements made via the SnappCar platform.
Fines are intended to cover all or part of the costs incurred due to misconduct and/or violations of SnappCar’s rules.
Fines are imposed and collected by, and paid to, SnappCar. Note: fines are not eligible for reimbursement to owners. In certain cases, a payout may be made to the owner, but SnappCar is not obligated to do so. Any goodwill gesture is determined case-by-case by our SnappCar Community Support team.
Cancelling a Paid Booking
If cancelled more than 24 hours before the booking starts, you’ll receive a full refund. The amount will be returned to the original payment account within 10 business days.
If cancelled less than 24 hours before the booking starts, no refund will be issued. The amount will be paid to the owner.
You can cancel a booking online via: My Trips > Select your booking > Choose Cancel
Fines and Administrative Fees for Misuse, Misconduct, and/or Damage
Reason | Description | Amount |
Traffic fine | Owner receives a fine during rental period; renter fails to pay, SnappCar intervenes | €25 + fine amount |
Fuel | Vehicle not returned with full tank or agreed level (per art. 8.7.d) | €25 + fuel costs |
Smoking | Renter smoked in a non-smoking vehicle | €75 + cleaning costs |
Cleaning | Vehicle returned excessively dirty | €75 + cleaning costs |
Abroad | Vehicle taken abroad without permission or fee payment | €500 + additional costs |
Late return | Vehicle returned late, causing inconvenience | €50 per hour (max €500) |
No return | Vehicle not returned at agreed time/location | €500 + additional costs |
Unauthorized driver | Another person drives without being registered and verified | €1,000 |
Insurance fraud | Owner tries to claim pre-existing damage on renter | Min. €1,000 + actual costs |
False roadside call | Roadside assistance dispatched unnecessarily | €250 |
Resulting costs | SnappCar may recover advance payments made to third parties | Variable |
Processing Traffic Fines
Fines are first submitted by the owner. Renters must pay directly to the owner. If no payment is made, the owner may escalate the fine to SnappCar. The above processing fees then apply.
How Are These Costs Collected?
All fines and fees are automatically debited from the bank account linked to your SnappCar profile. By accepting the Terms & Conditions, you authorize SnappCar to collect these amounts.
For deductibles, you’ll receive an invoice detailing the amount due.
SnappCar reserves the right to waive or reduce fines at its discretion. If a fine is (partially) intended for the owner, SnappCar is not obligated to pay that amount to the owner.