If you're a tenant, your landlord should be notified of a Home Emergency before anyone else and make the necessary contact to make sure your home is habitable. Landlords may add it to their Home Insurance cover or buy a specialist policy or cover the cost themselves.

Should your landlord give permission for you to use your Sky Protect Home Emergency cover, they may not make use of their own policy for the same incident.

Home Emergency Cover will cover you for call-out fees, labour, and essential repair parts only. If there is any damage to your belongings, you’ll need to get in touch with the Sky Protect Home Insurance team.

How do I make a claim?

For more information what's covered with Home Emergency, see here.