If you’re unhappy with the service provided by AXA Assistance, you can contact them directly:
Write to Customer Relations. Home Emergency Inter Partner Assistance SA, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR, UK.
Call 01737 815 913.
If emailing directly from an Android smartphone, please copy and paste the address in your email directly.
They’ll always confirm within three working days that they’ve received your complaint and confirm the next steps involved while they’re fully investigating it.