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All CollectionsFrequently asked questions ❓Refund
How quickly will I receive the refund?
How quickly will I receive the refund?

Let's talk about your refund

Alexandre avatar
Written by Alexandre
Updated over 2 months ago

Most of the time within 48 hours of scanning your barcode (or sending a photo of the stamped tax free form) !

✏️Update 24/10/2024 :

Refund delay are back to normal ! You should get your refund in the usual 48h !

If you have not received the refund, you can also check that :

  • You do not have any outstanding invoices for action on your part (need for additional photos / details)

  • That you have added a payment method to be reimbursed

  • That you do not need to update your passport or proof of address

  • Have you followed all the steps and scanned your form ? If not, you will not receive your refund.

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