YOUR TAX FREE FORM MUST BE STAMPED IN THE LAST EU COUNTRY YOU'RE VISITING BEFORE LEAVING THE EU :
VERY IMPORTANT TO KNOW :
If you plan to visit another EU country before returning home, such as Italy or Spain, you need to PRINT THE TAX-FREE FORM.
Custom officer from other country than France have to stamp your printed form, as they cannot scan the barcode.
After obtaining the necessary stamp, you NEED TO send us a PICTURE of the STAMPED tax-free form to initiate the refund process.
⚠️⚠️ DO NOT LEAVE YOUR STAMPED FORM IN ANY MAILBOX, THEY DO NOT BELONG TO US.
TAKING A PICTURE OF THE STAMPED TAX FREE FORM AND SENDING IT IN THE APP IS THE ONLY WAY TO GET THE REFUND IF YOU GET THE FORM STAMPED. ⚠️⚠️
Example 1 : If you drive to Switzerland before returning to the USA, you must get your form stamped or barcode scanned at the French border since Switzerland is not part of the EU.
Example 2: If you fly to Italy, then Greece, and finally back to the USA, you need to print the form and have it stamped by a Greek customs officer since Greece is the last EU country you visited before leaving.
Rules for Flights and Stopovers
Non-stop Flight or Short Stopover : For travelers leaving the EU directly to a third country or with a stopover of less than three hours at another EU airport, they must scan their barcode or stamp their tax-free form at the airport of departure. This applies even if the flight has a stopover of less than three hours at a different EU airport.
Stopover without Access to Tax-Free Counter : If you have a stopover of at least three hours at another EU airport, during which you cannot access the tax-free counter or your goods, you must scan your barcode or stamp your tax-free form at the airport of departure.
Stopover with Access to Tax-Free Counter : If you have a stopover of at least three hours in another EU member state and have access to both the goods in question and the tax-free counter, you must have your tax-free form stamped there (printing the form is required as other countries cannot scan the barcode).