Whatever the reasons :
There are two ways to get your refund :
⚠️ If you don't do either, and you haven't scanned or stamped your tax-free-form/bar code, unfortunately there is absolutely nothing else we can do. ⚠️
French law states that this is the only legal way to start the refund process, and we cannot go against the law. We are aware that these are not ideal options, and we would like to be able to offer you more, but unfortunately, it is not up to us to decide.
There is no point in trying to contact us for other alternatives than the ones mentioned above, the French law is at the moment so and we will never go against the law.