Proactive Monitoring is a feature that provides email and SMS notifications in the event that the content you published doesn’t reach the players, or players on your network fail to connect within the parameters defined for your network. Proactive Monitoring works across all player types.
Signagelive created this feature so that Administrator users can manage their network more efficiently, and with the confidence that they will be alerted to any potential problems.
Proactive Monitoring offers the ability to respond immediately to issues, without relying on the customer or end user to alert you to them first. Unless you receive an alert, then everything is running as it should. This allows you to focus on other areas important to your business.
Configuring notification settings
Setting your notification preferences
You can set how regularly you would like to receive notifications from Signagelive within your user profile.
To access this select “User” on the very top right of your screen and select “Profile”.
You can then select the “Notifications” tab to view your current settings.
You can select your working hours which will dictate how notifications will be sent to you.
Please Note: You will need to have Proactive monitoring enabled for working hours to affect your network and to receive SMS notifications. SMS notifications only work for Proactive monitoring: "Connectivity Status" and "Content Status" alerts.
You can select your preferences between
Do not send - You will not receive notifications of this type.
Every time - You will receive notifications as soon as a notification is available.
Every X minutes - You can dictate how frequently you receive notifications,
Once a day - Set a daily time you want to receive notifications.
You can choose these preferences on
Connectivity Status - Informs you of players' connectivity stats.
Content Status - Informs you of the status of content being published.
Network Approver Management - All notifications for Approver users
Network Approvals Pending - Notification of pending content to approve
Network Approvals Changed - Notification of approvals responded to
What do alerts contain?
The time the Incident was opened
The player affected
The Incident Type: Connection or Content
The Incident Status: Open or Closed
The time the Incident was closed
Who will receive the alerts?
By default, all Administrator users on your network will receive the alerts, provided notification settings have been defined. Any user can receive alerts though if their Proactive Monitoring tab is configured, which will be sent following individual user notification settings as described above.
Where can I see the incidents in my Signagelive network?
In addition to receiving alerts by email, Incidents are logged in your Signagelive network and can be viewed on the Incident Log page:
Login to your Signagelive Network as Administrator
Select Network
Select Incident Log
This page shows:
The time an Incident was opened
The time an Incident was closed
The player or players affected on each Incident
The Incident Type: Connection or Content
The Incident Status: Open or Closed
In addition, if you double click on each individual Incident you will see more details in a separate window.
What countries are SMS alerts available in?
SMS notifications can be sent to mobile carries by default in the following countries, other countries are available on request:
Australia
Canada
Denmark
France
Germany
India
Ireland
Italy
Japan
Poland
S. Korea
Singapore
Spain
UK
US
When adding a user to Signagelive to receive Proactive monitoring SMS messages [+] [country code] [subscriber number including area code] e.g. for the UK: +447123456789 or US: +11234567890
How do I purchase?
Proactive Monitoring can be trialed and purchased by contacting your current Signagelive supplier. Or connect with the relevant Sales team for your region by using the contact page here.