We completely understand that learning to use a platform like Signagelive can be challenging or feel like a lot, especially if you have experience with signage solutions or working on many other daily tasks that form part of your day. The good news is that, no matter your experience, our friendly Support Team is always ready to answer your questions.
Here's a quick video showing you how to get help from us:
The ways to contact us
We offer various ways to get the help you need:
Platform Messenger (Chat): This is available from the bottom right corner of your Signagelive Network when logged in or via our Help Centre.
Email: Email us at support@signagelive.com. Our AI tools can also assist with email queries, and human agents will follow up as needed.
Telephone: If you're on an Essential, Premium, or Ultimate Support Plan or if you are a Reseller, you can call us using the dedicated details found on this page.
AI Support
We know every customer is different, so we have both AI and Human Support built into our Email and Platform Messenger (Chat) services to ensure you can get rapid answers any time or simply more time with our dedicated team working through everything you need with the level of care you deserve.
When are the Support Team available?
We provide 24/5 real-time support through our UK and APAC-based Support Teams. Here's our availability:
US (EST): 7:00 PM Sundays through to 7:00 PM Fridays.
EMEA (GMT): 12:00 AM Mondays through to 12:00 AM Saturdays.
APAC (GMT+8): 8:00 AM Mondays through to 8:00 AM Saturdays.
Outside these hours, you can still use the Platform Messenger (Chat) or email us. Your message will be automatically turned into a support conversation, and our AI tools will try to help you. A human agent will respond when our teams are back online as soon as possible.
Our regional offices will be closed during local Public Holidays, so the above support windows will be reduced. On such occasions, we provide updates via Platform Messenger (Chat), or you can find the latest updates on support availability during holiday periods in this article.