We completely understand that learning to use Signagelive can be challenging, especially if you have experience with other signage solutions or many other daily tasks. Whatever your experience level, you’ll always have questions, and that’s why we have a Signagelive Support Team ready to help you.
Here’s a quick video explaining how you can get support from Signagelive:
Ways to contact us
If you need support from us, here’s how you can get the help you need:
Platform Messenger (Chat): Available from the bottom right corner of your Signagelive Network when logged in or via our Help Centre.
Email: Drop us an email to support@signagelive.com
Telephone: If you are on an Essential, Premium or Ultimate Support Plan or a Reseller, you can call us using the details on this page.
AI Support - 💻
We know every customer is different, so we have both AI and Human Support built into our Email and Platform Messenger (Chat) services to ensure you can get rapid answers any time or simply more time with our dedicated team working through everything you need with the level of care you deserve.
When are the Support Team available?
We are here to support you with 24/5 real-time support across our UK and APAC-based Support Teams. Please find the availability of our Support below:
US (EST) - 19:00 Sundays through to 19:00 Fridays.
EMEA (GMT) - 00:00 Mondays through to 00:00 Saturdays.
APAC (GMT+8) - 08:00 Mondays through to 08:00 Saturdays.
Outside of the above-listed working hours, Signagelive customers can still use Platform Messenger (Chat) or send emails to leave a message for our Support Team. The message will be automatically created as a conversation and responded to as soon as possible. Our AI Tools will try to help you resolve your query in our absence.
Our regional offices will be closed during local Public Holidays, so the above support windows will be reduced on such occasions. On such occasions, we provide updates via Platform Messenger (Chat), or you can find the latest updates on support availability during holiday periods in this article.