If you're eligible to postpone an installment, you’ll see the option directly in your account.
Go to the My Payments section and click on Postpone. You’ll be able to choose to delay the due date by paying a small fee:
€1 to postpone by 7 days
€2 for 14 days
€3 for one month
⚠️ Please note: You cannot postpone the final installment if you’re paying in four installments.
The postponement option will only be visible starting 14 days before the due date, and it won’t always be available for every installment.
If you're part of the Scalapay Club, you can discover extra benefits at this link: which-benefits-does-scalapay-club-include
Important things to know
If, for example, you postpone the second installment due on May 12 by one month, you will pay the second and third installments together on June 12.
The postponement fee is not charged immediately: it will be added to the amount of the installment you chose to postpone.
After postponing, you’ll be able to see your updated payment plan in your account.
We can no longer offer the free postponement on request service as we used to.