Please follow the required procedure and upload:
📄 A color photo of the original of one of the following valid Italian documents:
Identity card (paper format or plastic card)
Passport
Driver’s license
Residence permit
🤳 A selfie of your face.
Important: The data on the document must match the information in your Scalapay account.
How to take the selfie
Take the photo in a well-lit place.
Look directly at the camera, including your face and shoulders (like a passport photo).
Do not use a photo of a photo.
Do not upload images with other people or with your face partially covered.
Do not crop the photo from the document: it will not be accepted.
How to photograph the document
Use clear, sharp, color photos without blurring.
Place the document on a flat surface (not in your hand).
Remove any cover or holder to avoid reflections.
All four corners of the document must be visible.
Depending on the type of document:
Paper identity card or Plastic identity card : photo of the inside (front, with photo and personal details) and photo of the outside (back) of the open document.
Driver’s license: photo of the front and back.
Passport: photo of the page with personal details.
Tips for a faster verification
Use a well-lit environment, without flash.
Avoid blurry photos or photos with reflections.
Remove the document from its holder.
Check that the data in your Scalapay profile matches the data on the document.
📌 By following these instructions, verification will be faster and without delays.