How the balance is calculated
Your balance is based on three key elements: It reflects the cumulative hours worked over periods, including any carried-over balances from previous periods.
Contracted hours
– The weekly hours you are employed to work.Hours planned in the schedule
– The hours assigned to you within the selected scheduling period.Carried-over +/- balance (adjustments)
– If your company transfers balance between periods, this will also affect the final calculation.
How to check your balance – week by week
You can easily review your balance for a specific period 👇🏽
Click the three dots (…) in the top-right corner
Select Payroll overview
Choose the period you want to check
Download the report as a PDF
In the PDF, you can verify whether any hours differ from what you expected 👉🏽 such as scheduled hours, earned hours, Public holidays, or absence.
Factors that may affect your balance
Several elements in the system can influence your balance, including:
Public holidays
Bonusses
Manual adjustments made by your manager
Absence (holiday, sickness, leave, etc., depending on your setup)- Overtime rules – Overtime is calculated based on predefined rules, such as thresholds and specific times of day, which can influence the balance.
Even minor adjustments can change the weekly result 😊
If your balance still looks incorrect
If the PDF looks correct but the balance still seems unexpected: Discrepancies between displayed hours and actual hours worked do not affect payroll, as only approved hours are used for salary calculations.
Speak with your direct manager
If they cannot determine the cause, you can:
contact your Area/Regional Manager
What does the red minus number mean?
A red minus number shown below an employee's name in the schedule means there are fewer hours planned in the schedule than their contract requires for that period. It is a balance indicator — nothing more.
This is not necessarily related to vacation. The most common causes are simply that not enough shifts have been planned yet, or the period is not fully scheduled. Do not assume vacation is the cause unless the customer specifically mentions it.
More questions? Get in touch with us on the chat 😊
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