iPad/iPhone recording problems (iOS 11)

Problem: Black screen when opening the camera

iPhone/iPad apps needs permission to use the camera and microphone. If you have declined the app to access these, please try the following:

  1. Allow camera access

  2. Copy video interview link directly to the browser

support-camera.jpg

1. Allow camera access

Camera & microphone access for Chrome and Safari browsers.

Chrome

support-microphone-chrome-en.jpg
  • Open settings

  • Open Chrome settings

  • Allow camera and microphone access

Safari

support-microphone-safari-en.jpg
  • Open settings

  • Open Safari settings

  • Allow camera and microphone access

2. Copy the video interview link to browser

Copy the video interview link from your Mail app, Twitter or any other app. Paste it directly into the address bar of the browser instead of clicking on the link in the app. Sometimes opening a link directly, from example GMail, can causes problems.

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