Enabling Recollective to access your device’s camera, microphone, and screen is essential for participating in live activities and recording content. Because hardware security protocols are managed at both the browser and operating system levels, the process for granting these permissions can vary depending on your specific setup.

While most browsers will automatically generate a permission prompt the first time access is required, these requests can sometimes be missed or blocked. This article provides an overview of how to troubleshoot and restore your settings to ensure the correct permissions are in place.

Please ensure your web browser has permission to access your camera, microphone and screen:

In Firefox, if you declined the sharing of your camera, microphone or screen share, it is only temporarily blocked. Select the icon in the address bar and then remove the temporary block as shown below by select the "x". Refresh the page before trying again.
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You will also want to ensure your operating system is not blocking access. In particular, macOS does not grant browsers the right to record or share the screen until it is enabled at least once.

For screen sharing and screen recording on a macOS, you must enable "Screen Recording" for the browser you are using.

1. Select the the Apple logo and select System Preferences

2. Select Security & Privacy:

3. Select Screen Recording

4. Enable the checkbox next to the browser that you are using

A window will appear asking you to restart your browser. Click Quit Now. Simply Reopen your browser and you should now have access to Screen Recording. You will not have to do this again.