Dental accidents and emergencies can be stressful. Follow these steps to ensure you receive timely treatment and have all the information you need to request assistance later.
If you are within 30 miles of your registered dental practice
Call your registered dental practice immediately. You can find their phone number on their website or by searching for them on Google. If you call outside of standard hours (typically 9am-5pm), listen carefully to the answering machine message, as it may provide an out-of-hours emergency number.
Book an emergency appointment with your registered dental practice.
Please note that accident or emergency treatment within 30 miles of your registered dental practice is not claimable under the Discretionary Scheme.
If you are more than 30 miles away from your registered dental practice, including overseas.
Find a local dental practice. You can do this easily using an online search engine or a mapping app like Google Maps. Search terms like "dental practice near me" or "dentist in [Town name]" are very effective.
Call the practice to book an emergency appointment. Please be mindful that if you are overseas, international call rates may apply.
Get an invoice for the treatment. This is a crucial attachment for requesting assistance with the costs later.
Following your treatment, you can complete a Request for Assistance Form. For help on how to do that, see this article.