It has come to our attention that customers using the Employee Commute: Distance calculation method were incorrectly advised to aggregate all employees' round-trip distance data when using public transportation.
The correct approach is to enter the distance for each public transport commute and indicate the number of employees taking this route in the number_of_passengers column.
The updated guidance is now live and can be viewed anytime using our Employee Commute: Step-by-Step Guide.
We apologise for any inconvenience this may have caused and appreciate your understanding as we work to ensure our guidance enables you to collect data effectively and accurately.