If you have problems with verification, it may be helpful to close the app and restart it. If you still have problems, delete the app and download it again or update it in the Appstore or Playstore.
To ensure that the verification is successful, make sure that the following steps are fulfilled:
1. A valid document.
2. Clearly visible images of the document are uploaded
3. All details can be read and nothing is obscured.
If you still have problems, please contact us via our support chat in the app or at support@passifyapp.de.