If you have forgotten your password or would like to change it, you can easily reset it.
1. On the log-in page you will find the option “Reset password” under the password line. Click on this button.
2. Now you can enter a new password. Enter it a second time.
Important: The password must contain at least one capital letter, one small letter, one number and one special character (special characters are ! @ # $ % ^ & * ( ) - _ = + \ | [ ] { } ; : / ? . >)
Important: The two passwords must match.
3. Confirm the password.
4. Enter the four-digit one-time password (OTP) that was sent to the e-mail address you used. Please make sure that you use the last OTP code that was sent to you.
5. Enter the OTP code.
Important: You do not need to remember the OTP code as it is only used to confirm your identity in order to change your password.
Click here for a step-by-step explanation: https://app.supademo.com/demo/cmdzn4b210016yk0iur2uxhd6?utm_source=link
If you still have problems, please contact us via our support chat in the app or at support@passifyapp.de.