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I have forgotten my PIN or would like to change it. How can I do that?

passify Support avatar
Written by passify Support
Updated over 6 months ago

Yes, you can change your passify pin. Simply follow the steps below:

1. First go to your profile. There you will find the option “Change pin” in green at the bottom of the screen.

2. Now you can enter a new pin. You will need to enter it a second time to confirm it.

Important: Your pin must consist of 6 digits. You cannot use your birthday as your pin.

3. Enter the four-digit one-time password (OTP) that was sent to the e-mail address you used. You do not need to remember this, as it is only used to change your PIN.

4. You must remember the six-digit pin, as you must always enter this as soon as you check in at a terminal.

If you still have problems, please contact us via our support chat in the app or at support@passifyapp.de.

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