Below we have included a checklist for Partners to follow if a merchant is not transacting or using tipping to a desired amount for your revenue goals:
| Monitor merchant bill and tips total amount, and tipping % from the past week: if you notice a decrease in either of these areas, you should contact the merchant - and employ encouraging tactics (please see next checklist point). |
| Contact the merchant via telephone and email, to inform them that “tip amounts are slightly lower than expected” and “is there an issue we can assist with?”. We recommend a friendly approach, and asking the following order of questions:
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| Once you have performed the above checklist points, and any follow up actions required or requested from the merchant’s side, we recommend daily monitoring of all transactions, including tipping, to ensure that volumes and percentages return to acceptable benchmarks: and repeat the above checklist steps as needed - as increased tips, result in increased revenues for you. |