What is Parcel Tracker?
Parcel Tracker is an internal tracking and mailroom management system designed to bridge the gap between a courier dropping off a package and it reaching your hands.
Unlike standard carrier tracking which only tracks a parcel until it reaches a building's front door, Parcel Tracker is used by building managers, receptionists, and mailroom staff to manage the "last mile" of delivery. It ensures that once a package enters a large building, campus, or office, it is safely logged, organized, and quickly collected by the right person.
Why were you registered?
Your building management, student campus, or reception team registered you for Parcel Tracker to streamline the way your deliveries are handled. In "managed environments," the administrative team organizes incoming parcels on your behalf to ensure every item is tracked, secure, and ready for you as soon as it arrives.
Can I Create My Own Account?
As a Recipient, you do not need to sign up manually. Because your building management handles the intake of all deliveries, they handle the registration for you to ensure your profile is linked to you as a tenant and your specific unit or room.
Getting Started: Once your building management adds you to the system, you will receive an automated email with your login details.
Accessing History: You can use these details to log in to the app or web platform to view your full parcel history at any time.
User Roles: While recipients are registered by management, staff members (Mailroom Users) have the ability to switch between different profiles within a single account if they manage multiple locations.
Collecting Your Parcels
Picking up your delivery is designed to be quick and contactless. You don’t even need to log into the website to get your collection details—everything you need is sent directly to you.
The Simple Collection Process:
Receive Notification: You will get an email or SMS containing a QR code and the number of parcels waiting for you.
Scan at Reception: Present the QR code to the staff member or receptionist.
Collect: Once scanned, you are ready to take your parcels!
No QR code? No problem. You can still collect your items without a QR code by providing an electronic signature at the desk as proof of pickup.
Do You Need an Account to Track Parcels?
Whether you need an account depends on how you are using the system:
In a Managed Building (Resident/Student/Employee): Yes, an account is required to receive automated notifications and view your history. This is created for you by your building’s administration.
For Standard Carrier Tracking (One-time Check): No account is needed. If you simply want to check the journey of a single package using a tracking number, you can use our Public Tracking Tool without signing up.
Switching to a "Mailroom User" Role
If you have been granted staff permissions (e.g., you work at the reception but also live in the building), you do not need a separate account to manage deliveries. You can simply switch your profile:
Log out of your current session.
Log back in to the application or web platform.
Select your profile: When prompted, choose Mailroom User instead of the Recipient profile.
This gives you access to staff-specific tools while keeping your personal delivery history linked to the same login.
Welcome to a more organized mailroom! We’re thrilled to have you with us and look forward to making your delivery experience smoother than ever.