In this article you’ll find answers to frequently asked questions about the subscription options within OurMind.
When you sign up via app.ourmind.ai, a 30-day free trial for both OurMind Notes and OurMind Assistant starts automatically.
What happens after the 30-day trial period?
What happens after the 30-day trial period?
Your trial period ends automatically. After the free trial, you can choose a subscription to continue using OurMind for new consultations.
If you do not choose a subscription, you will not be able to start new consultations in OurMind Notes or send messages in OurMind Assistant, but existing consultations and chats will remain accessible for up to 72 hours.
Which subscriptions does OurMind offer?
Which subscriptions does OurMind offer?
View the subscriptions for OurMind Notes in this article.
View the subscriptions for OurMind Assistant in this article.
How can I upgrade to a paid subscription?
How can I upgrade to a paid subscription?
You can easily change your subscription via your account settings:
Go to Settings
Choose Billing and Plan > Upgrade Plan
Select the desired subscription
Enter your payment details
Done!
How do new features affect my subscription?
How do new features affect my subscription?
New features are often added to existing subscriptions. Some advanced features may be part of higher-tier plans. We will always inform you about any changes.
Can I change my subscription later?
Can I change my subscription later?
Yes, you can upgrade or downgrade your subscription at any time. Changes take effect at the start of the next billing period.
Which payment methods are accepted?
Which payment methods are accepted?
We accept credit cards, debit cards, and iDEAL. Do you need another payment method? Please contact our support team.
What happens if a payment fails?
What happens if a payment fails?
If a payment fails, you will receive an email and be given a short period to correct your payment details.
How do I receive my invoices?
How do I receive my invoices?
After each payment, you automatically receive an invoice by email. You can also download invoices via:
Account Settings → Manage billing details
Can I cancel my subscription at any time?
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time via your account settings. You will retain access to your subscription features until the end of the current billing period.
Will I lose my data if I cancel?
Will I lose my data if I cancel?
After cancellation, you can no longer start new consultations, but you can still view existing data temporarily. Your personal settings always remain linked to your account.
Need help with your subscription?
Do you have questions or issues with your subscription? Our team is happy to help via the helpdesk.