You will use OurMind during the (patient) consultation to save time and to be able to listen more attentively. But how do you explain this to your patient in a clear and reassuring way?
What can you say in the consultation room?
A short, clear explanation works best. For example:
“During this conversation, I use an AI tool that helps me automatically create a summary of what we discuss. This allows me to keep my full attention on you and reduces the need for typing.”
Or:
“I work with a speech recognition tool that listens to the conversation and creates a draft report. I always review that report myself before it is added to your medical record.”
These explanations emphasize that:
The technology is supportive, not a replacement.
The professional remains responsible for the content.
The patient remains central to the conversation.
Example materials
In addition to—or instead of—informing the patient at the start of the consultation, you may also choose to inform patients in the waiting room per clinic or practice. This could be done, for example, via text on a screen or a flyer placed in a visible location.
Example:
During your appointment, your healthcare provider may use OurMind, a secure AI-supported tool that helps create accurate documentation of the consultation.
What does this mean for you?
Your healthcare provider may (partially) record the conversation to create an accurate transcription.
The recording is deleted immediately after processing.
The transcription and summary are automatically deleted within 72 hours.
All data is processed in accordance with applicable privacy and security standards (ISO 27001 & NEN 7510).
Why do we use this?
Your healthcare provider can give you more attention during the conversation.
It ensures accurate, complete, and secure documentation.
It helps capture information more effectively for your follow-up care.
Do you have questions or prefer that nothing is recorded?
Please let your healthcare provider know—this is always your choice.
The image below is an example of how you can visually communicate that AI is being used in the consultation room. You may use this as inspiration for your own materials.
⚠️ Please note: this image may not be copied one-to-one under any circumstances due to the brand identity elements of Nij Smellinghe Hospital. Use it exclusively as visual inspiration. The image may also not be used in internal documentation.
Tips for communication
Use clear, accessible language: avoid technical terms such as “algorithm” or “machine learning”.
Emphasize that the AI does not make decisions but provides support.
Indicate that privacy is safeguarded: data is not stored outside the EHR.
Be open: patients appreciate transparency about new technology.
We are often asked whether we provide example materials. You are welcome to share the image as an example with this article, as long as you clearly state that the image may not be copied one-to-one due to brand identity elements (color usage, typography, avatar). It may be used as inspiration only.