Where can I ask my question?
This guide helps you quickly find the right place for questions about the integration between OurMind and Medicom.
Question | Where to report this? | Why? |
Registration and status of your application | OurMind | OurMind collects practice information and coordinates with Medicom |
Activation of the module in Medicom | Medicom | Enabling the connection is done by Medicom. This takes approximately 3 days after registration with OurMind |
Licenses and costs | OurMind | The integration is billed per user of the practice by OurMind |
Technical error messages | Medicom | HIS rights and profiles are managed by Medicom |
Data security | OurMind and Medicom | Both are processors within their own domain |
Medicom Practice Code
The practice code is a two-letter code and is displayed when logging into Medicom. After logging in, this code is always visible at the bottom right of the screen. Click on the images to open them enlarged in a new tab.
Medicom Organization Code
The organization code is a 5- or 6-digit code. This code can be found in Medicom via Help > Info > Sessions. The code is listed as the second to last in the row. Click on the image to enlarge it in a new tab.
Support team availability
The Medicom support desk can be reached via the customer portal with a response time of approximately 2 days: https://mijn.pharmapartners.nl/.
For urgent cases, you can reach them by phone at: 088 - 688 88 88.
OurMind: available during office hours via the helpdesk at the bottom right of the screen in the stand-alone version of OurMind: https://intercom-help.eu/ourmind-eu/nl/