As part of our ongoing commitment to improving your experience with OurMind, we’re excited to introduce a new subscription model that will provide greater flexibility and value. We’ve taken the time to gather feedback from our community, and we believe the new plans will cater to a wide range of needs.
We understand that changes like these can raise questions. That’s why we’ve created this FAQ to help guide you through the transition. Below, you’ll find clear and simple answers to common questions about the new subscription model, the free trial, and how to choose the right plan for you.
1. What plans does OurMind offer?
1. What plans does OurMind offer?
OurMind offers 3 different plans:
Lite
For part-time GPs, nurses, and PAs seeking budget-friendly essentials.
80 Reports per month
SOEP and Psychosocial Templates
Personalisation
Pro
Perfect for heavy users and practice-owning GPs.
Unlimited Reports
SOEP and Psychosocial Templates
Personalisation
Ultimate
Perfect for heavy users and practice-owning GPs.
Unlimited Reports
Access to all Templates
Personalisation
1 Personalised template
2. What happens after the 30 day trial?
2. What happens after the 30 day trial?
Once your free trial ends, you’ll need to choose a subscription plan to continue using OurMind for consultations. If you don’t choose a plan, your account will be downgraded, and you won’t be able to start new consultations. However, you can still access previous consultations for up to 72 hours after they are created.
3. How do I upgrade to a paid plan?
3. How do I upgrade to a paid plan?
You can upgrade directly from your settings page. Just go to your settings, select “Upgrade Plan,” choose the plan that’s right for you, and enter your payment details.
4. Can I cancel my subscription at any time?
4. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. You’ll still have access to your plan’s features until the end of your current billing period.
5. What payment methods do you accept?
5. What payment methods do you accept?
We accept major credit cards, debit cards, and iDEAL. If you need to use a different payment method, please contact our support team.
6. What if I forget to choose a plan before the trial ends?
6. What if I forget to choose a plan before the trial ends?
If you forget to choose a plan, your account will be downgraded, and you won’t be able to start new consultations. You’ll still have access to your previous consultations for a limited time.
7. What if I can’t decide which plan is best for me?
7. What if I can’t decide which plan is best for me?
We’re here to help!
If you work two days or less per week (like Freelance GPs or POHs), we recommend the Lite plan.
If you work more than two days a week or use OurMind heavily, go for the Pro Plan.
If you want access to all templates, including future specialist templates, choose the Ultimate Plan.
8. Can I change my subscription plan later?
8. Can I change my subscription plan later?
Yes, you can upgrade or downgrade your subscription plan at any time. Changes will take effect at the start of your next billing cycle.
9. Is there a discount for annual subscriptions?
9. Is there a discount for annual subscriptions?
Yes, you’ll receive a discount if you choose to pay annually instead of monthly. You can see full pricing details on our pricing page.
10. Can I get a practice account or reimbursement by my regional GP organization?
10. Can I get a practice account or reimbursement by my regional GP organization?
Yes, just reach out via email or contact us, and we’ll help you set up a practice account or guide you through the reimbursement process.
11. What happens if my payment fails?
11. What happens if my payment fails?
If your payment fails, we’ll notify you via email. You’ll have a grace period to update your payment details before your account is downgraded.
12. Will I lose my data if I cancel my subscription?
12. Will I lose my data if I cancel my subscription?
If you cancel your subscription, your data will be accessible for a limited time, but you won’t be able to create new consultations. We recommend downloading important data before your subscription ends.
13. How do I get a invoices for my subscription?
13. How do I get a invoices for my subscription?
You’ll receive a invoice via email each time a payment is processed. You can also download invoices from your account settings under manage billing details.
14. How will new features affect my subscription?
14. How will new features affect my subscription?
New features are often included in existing plans, but some advanced features may be part of higher-tier plans. We’ll notify you about any changes or upgrades to your current subscription.
15. What if I need help selecting the right plan for me?
15. What if I need help selecting the right plan for me?
Our team is available to assist you! If you’re unsure which plan to choose, feel free to reach out, and we’ll help you decide based on your usage and needs.
16. Is customer support available if I have issues with my subscription?
16. Is customer support available if I have issues with my subscription?
Yes, our team is here to help with any subscription-related issues. You can contact us via email, in product, or via WhatsApp.