📌 When should I provide this payment proof?
If you've made a deposit using Alfalah Bank but the funds haven't been credited to your Olymptrade account, we'll ask you to provide a payment proof from Alfalah Bank. This allows our team to verify your payment and help resolve the issue as quickly as possible.
💰 What should your Alfalah Bank payment proof include?
Your payment proof can be either:
A screenshot from your banking app.
A bank statement (PDF).
Make sure it clearly shows:
Date and time
Amount
Transaction ID
Receiver details
Accepted payment proof example:
❌ Why was my payment proof rejected?
Your payment proof may be rejected if it doesn't include all the required information or doesn't match the payment used to make your deposit.
Common reasons include:
The screenshot was taken from the Olymptrade platform instead of the Alfalah Bank app.
The transaction date or time isn't visible.
The receiver details aren't visible.
The amount isn't visible.
The transaction ID isn't visible.
The screenshot is cropped, edited, or unclear.
💡 Before uploading your payment proof
Make sure that:
The screenshot was taken from the Alfalah Bank app.
All the required transaction details are clearly visible.
The screenshot is complete and hasn't been edited or cropped.
✅ Providing the correct payment proof helps us process your request faster and reduce the waiting time for updates