📌 When should I provide this payment proof?
If you've made a deposit using Instapay but the funds haven't been credited to your Olymptrade account, we'll ask you to provide a payment proof from Instapay.
This allows our team to verify your payment and help resolve the issue as quickly as possible.
💰 What should your Instapay payment proof include?
Your payment proof should clearly show:
Date and time
Amount
Sender ID
Receiver ID
Accepted payment proof example:
❌ Why was my payment proof rejected?
Your payment proof may be rejected if it doesn't include all the required information or doesn't match the payment used to make your deposit.
Common reasons include:
The screenshot was taken from the Olymptrade platform instead of the Instapay app.
The date and time aren't visible.
The sender or receiver details aren't visible.
The amount isn't visible.
The screenshot is cropped, edited, or unclear.
💡 Before uploading your payment proof
Make sure that:
The screenshot was taken from the Instapay app.
All the required transaction details are clearly visible.
The screenshot is complete and hasn't been edited or cropped.
✅ Providing the correct payment proof helps us process your request faster and reduce the waiting time for updates.