If you experience technical issues on the platform, such as slow loading, freezing screens, or missing assets, follow the steps below to troubleshoot them.
Browser issues
💻 Google Chrome, Cache & cookies
Connection issues
📶 Internet speed, VPN
Make sure your internet speed is at least 30 Mb/s.
You can check your connection speed here.Try changing your Wi-Fi connection or set up a Wi-Fi hotspot using your mobile device.
Here's how to do it on an Android and on an iPhone or iPad.
A VPN (virtual private network) hides your IP address and may affect the platform’s performance.
If you are using a VPN or similar software, try turning it off while trading.You can disable VPN connections from your mobile device’s settings.
Device issues
🧹 Ccleaner & App Reinstallation
CCleaner is a tool that helps clean temporary files and free up space on your computer. This may improve your device’s performance.
You can download it here.
If you are facing any issues while using our desktop or mobile app, try re-installing it on your device. Make sure you download the most recent version of our apps from the official page: https://olymptrade.com/pages/download/.
🛠️ The issue is not resolved?
Share this info with us:
• Description of the issue and your actions before the issue took place.
• A screenshot of the error or issue
• Your device model and brand
• Your device operating system (Windows, Android, iOS, macOS)
• A screenshot of your internet connection speed
We may need additional information to investigate the issue. 🔍
For example, we might ask for screenshots of your browser console or HAR files. Don't worry, we will walk you through it!
Once you are ready, contact us by clicking 'Customer Support' below 👇