This article explains what members see on the Billing page and how to use it. Share it with members who need help managing their billing, or use it as a reference when assisting them.
The Billing page shows all charges, invoices, memberships, and payment methods linked to a member's account. Members who are the billing contact for a company see two tabs at the top of the page: one for personal billing information and one for the company's. Members who are not a company billing contact only see their personal information.
In this article:
Manage your payment methods
View and pay invoices
View memberships
View one-off fees
Payment Details
The Payment Details tab shows your saved payment methods, including bank accounts and credit or debit cards. It has two sub-tabs: Personal and Company. Use the Personal sub-tab to manage your own payment methods, and the Company sub-tab to manage payment methods used for company billing.
From either sub-tab, you can add new payment methods, remove existing ones, and edit which locations can use a saved payment method.
The Company sub-tab is only visible if you are the contact person for a company.
Add a payment method
You can add up to 3 company and up to 3 personal payment methods. To add a new payment method:
Click Add Payment Method.
Choose which location you are adding payment details for. This step applies only if your workspace uses multi-location billing.
Select the payment method type. Depending on your workspace's payment gateway configuration, you may see options such as credit or debit card, Cash App Pay, or bank account (for ACH or SEPA payments).
Enter the required details and click Add. The payment method is saved to your personal or company profile.
Edit location permissions for payment methods
If your workspace uses multi-location billing, charges are billed separately per location. To pay a charge from a specific location, you need a payment method that is permitted for that location. For example, if you have usage in London but none of your payment methods are permitted for London, you won't be able to pay that charge until you update your permissions.
To edit which locations can use a payment method:
Click the three dots next to the payment method.
Click Change location permissions.
Select the locations that can use this payment method.
Click Save.
The permitted locations are displayed for each payment method:
Change billing details
To change your personal or your company's billing details:
Click the pencil icon.
Update the billing details.
Click Save.
Invoices
The Invoices tab lists all invoices issued to you or your company. You can download any invoice as a PDF.
If an invoice is unpaid, a Pay button appears next to it. Click Pay and select the payment method to charge.
Only payment methods available for the invoice's location are displayed as options.
If you don't have a payment method saved, a dialog opens to let you enter new payment details.
Note: The Pay button is always visible if your workspace uses Stripe. If your workspace uses GoCardless, the Pay button only appears if you already have a payment method saved.
The date filter defaults to the current month. Adjust it to view invoices from other periods.
Memberships
The Memberships tab shows all memberships assigned to you or your company, including past, expired, and terminated ones. To cancel an active membership, click Request Cancellation.
Credits and Day Passes are not shown here. To view them, go to the Account page on the Member Portal.
One-off Fees
The One-off Fees tab shows all one-time charges issued to you, such as booking, setup, and catering fees. If you are a company's contact person, you can also see your company's one-off fees.
Use the date filter to adjust the time range, or the search box to find a specific fee by name.
FAQs
Why do I see a Company tab and a Personal tab?
If you see a Company tab and a Personal tab, you are set as the contact person for your company. The Company tab shows your company's billing information. The Personal tab shows your own.
The Pay button isn't showing next to my invoice. Why?
If your workspace uses GoCardless, the Pay button only appears when you have a saved payment method. Go to the Payment Details tab and add a payment method first.
Where can I see my Credits and Day Passes?
Credits and Day Passes are on the Account page, not the Billing page. View your Day Pass allowance →
What if I don't have a payment method saved but want to pay an invoice?
Click Pay next to the invoice. A dialog opens where you can enter new payment details directly.