Click on the system name to proceed to your system's version of the guide below.
🛠️ Troubleshooting Guide
This guide provides steps to diagnose and resolve common performance and access issues with our booking systems.
🔒I cannot log in?
🔒I cannot log in?
If you are having trouble accessing the system, please follow these steps:
Check Your Two-Factor Authentication (2FA) Setup:
Ensure your 2FA method (e.g., authenticator app code, text message) is entered correctly and within the valid time window.
If you've recently replaced your phone or changed settings, you may need to re-sync or reset your 2FA.
Try Logging in via an Incognito/Private Window:
Browser cache can sometimes interfere with the login process. Open a new Incognito (Chrome) or Private (Firefox/Safari) window and attempt to log in there. This bypasses your stored cache and cookies.
If the login is successful in the private window, the issue is related to your browser's stored data.
Clear Your Browser Cache and Cookies:
If the incognito login worked, clearing your browser's cache and cookies is the permanent fix. Instructions vary by browser, but typically you can find this option in the settings under "Privacy and Security" or "History."
⏳The system is loading for too long?
⏳The system is loading for too long?
Slow loading is often related to network conditions or browser settings. Try the following:
Diagnose Your Internet Speed:
Check your internet connection speed using a reputable online speed test (e.g., searching "internet speed test" on Google). Our system requires a stable connection for optimal performance.
If your speed is significantly slower than expected, try restarting your modem/router or contacting your Internet Service Provider (ISP).
Switch to the Recommended Browser (Google Chrome):
Our system is optimized for Google Chrome. For the best performance, please use Chrome for all primary work.
Firefox is known to have occasional performance issues with our platform.
Safari may not fully support all features, particularly our AI-assistant function.
Use the Desktop Version (If Applicable):
If you are experiencing slow performance on a mobile device, try switching to a desktop computer or laptop.
Some issues on mobile devices are caused by aggressive battery-saving settings which can restrict background data usage and processor speed, affecting the system's responsiveness.
🔗My online booking isn't working?
🔗My online booking isn't working?
If your clients are reporting they cannot book online, check these items in order:
Verify the Website Link/Code:
Check the booking link or embedded code you have placed on your website. Ensure you have copied the correct, complete link from your booking system settings. A misplaced character can break the link.
Test the Link from Your Website:
Click the booking link directly from your own public-facing website. This will show you exactly what the client sees and if the link is functional in that context.
Test the Link from Your System Settings:
Log into your booking system and navigate to your Online Booking settings. Most systems have a "View Live Page" or "Test Link" button there.
If the link works when accessed directly from your settings but not from your website, the issue is likely with your website setup (e.g., old link, conflicting code).
If the link does not work when accessed directly through your settings, the issue is likely system-wide for your account. Please contact our support team immediately.