We're sorry that you've decided to leave, and we hope the time with us brought you lots of positive emotions!
How do I cancel my subscription if I have an iPhone
We want you to know that you're always in control of your subscription. You can cancel at any time within the app by going to:
Settings; and
selecting Manage Subscription.
We would like to inform you that there is another way to cancel your subscription. Just,
click Get Help from the Support Team;
and then select Manage Subscription.
How do I cancel my subscription if I have an Android
If you're an Android user looking to cancel your subscription, here's how you can do it:
Open the app and navigate to your profile;
access the "Advanced" section;
find the option to "Manage subscription".
Follow the on-screen instructions to confirm the cancellation.
What should I do if I don't have a "Manage subscription" option
If you can't find the Manage subscription option, it is likely that you haven't logged into your premium account. To cancel your subscription, please make sure to log in to your paid account. You can find detailed instructions on how to do this by following this link: I've just paid. How do I access my plan?
If you are directed to the App Store subscriptions after clicking on "Manage Subscription," you will need to log in to your paid account to proceed.
To access your paid account, log in using your email address as your initial login method. Tap Log Out first:
Select Get Started and click Yes, I already have an account. Log in using the email and password set during registration.
If you can't remember your password, don't worry - click the Forgot Password button or Login without a password.
We're sorry to see you go! But we're excited to have you join us again for new challenges!
If you have any further questions, please let us know.